I ordered some clothing from Justin Charles. In September. When nothing arrived I worried that this small shop had an ordering system problem. So I politely emailed their support. No response. I emailed again. No response.
Now I was getting worried. So I called their support line, disconnected. And then I called their phone ordering system and went to a standard voicemail. Uh oh. Maybe these guys went out of business? I don’t know, their web site is still taking orders and I can find nothing online to indicate a problem.
This is a complete fail and is bordering on fraud. My next step will be to get my credit union to undo the charge. But what else is to be done? I don’t like slamming small businesses but it’s things like this that drive people to big stores, to conglomerates.
*Paul Steckler (@bricin )*
10/22/11 3:33 PM
Photo: Is the email outage still going on?
It seems that the email outage is over. But there was no word from Tumblr,
no reaction at all. When Amazon has an outage they typically post a post
mortem, they discuss what happened and what they will do to fix this in the
future. It’s professional and reassuring.»>
If you are going to be hanging out in a hospital for any length of time the first rule is learning how to turn your phone’s #%^* ringer off. Patients are trying to sleep in bits and snatches and the constant trill of texts, emails, and calls does not help.
And oh yeah… vibrate mode isn’t enough if you set the phone on a hard surface.
Global is a big thing… and most companies aren’t getting it. Or if they are it’s an accident and they are using the idea that whatever worked in their home market (often the US) is going to work well elsewhere.
Close to right on. He forgot such horrible uses as “what do you think our
chances are this year?” Odds are good that a bunch of rich guys will play
sports, we will passively watch them, and eventually we’ll wind up learning
that it doesn’t matter all that much, not really.
The hardest thing to do is to pull the plug on a project. First it’s
hard on the team, second it’s hard to know if you could have crested
the hill, just one more month or one more feature or… but no, time
to cut losses.
I never quite got Buzz, turns out no one else did either. It’s such a
fine line between something successful like Twitter and something not
This article is sensible but it leaves out a key thing: being “senior” is a
sliding scale. I am a very experienced manager of 30+ person teams. So I am
senior there. But I am new at managing some other things so I am junior
This is true of everyone. Which makes this article even nicer if you can add
a step 0: identify where you are on the scale for the problem.
“The important question is how do you actually take social software and make it work for you, as opposed to the expectation that you’re working for social software,” she explained. “The more time we spend in this stuff, the less it becomes about broadcasting…
I enjoy Mightybell, good mobile app. It hasn’t quite moved to be my go-to get things done world yet. But I did create one experience and creating another, simpler one, is on my list.
Hard to say how this comes out. On the one hand Netflix made a bold move and was, in some tech circles, lauded for it. And yet on the other… this wasn’t exactly a PR coup by any stretch. Confusing your customers, making loads of noise in the press, and then finally caving in to reality?
Netflix, I think you just hit my cancel list finally. Time to try Amazon streaming I guess.
Well sure, this makes sense. Jobs are bad, times are tough, clearly marijuana use is the biggest problem the US is facing right now. I mean really, these medical marijuana guys are the ones responsible for bankrupting the country, starting unnecessary wars, and impoverishing the infrastructure, right?
Key question: why isn’t the Tea Party up in arms about a blatant intrusion by the Feds about a state’s rights issue?
I’ve probably been guilty of all five of these (albeit not at one:-) more often than I’d like to admit.
Procrastination is the toughest. No one likes doing forms or reports but rather than buckle down and do them I tend to let them linger and fester. In the past month or two my trick has been to schedule an hour, turn on some music, and just crank the thing out. Works every time and I feel better for it.