Sharper

twitter.com

Week­long dog­food­ing of @short­mail hits early snags. Gmail import fails and iron­i­cal­ly @short­mail sup­port goes to Get­Sat­is­fac­tion 27 min­utes ago via Twit­ter for iPad

My complaint: Shortmail uses GetSatisfaction for support. No offense to GetSatisfaction but this would be like Twitter not using Twitter for support. Simple idea: Shortmail has public email threads. When you need support simply email to support@shortmail.com and it defaults to public. Allow public emails to be crawled. Voila, support via your own service.